(Industries)
Consumer & Retail
Helping consumer-facing businesses respond to changing customer expectations, new technologies and evolving routes to growth.
Overview
Consumer and retail businesses are dealing with shifting customer expectations, pressure on costs and new channels all at once.
Our founders spent years in retail strategy and transformation with some of the UK’s best-known retailers. We bring that experience to consumer businesses here: how stores, stock, customers and teams are run, and how technology and data can support them.
What leaders are facing
- Rising costs squeezing margins
- Customers moving between stores, apps and social channels
- Stock, pricing and promotions managed in spreadsheets
Where we add value
- Retail operating models
- Customer experience and loyalty
- Pricing and promotions
- Stock and supply chain processes
- Data and reporting
Who we work with Retailers, consumer goods companies, distributors and consumer brands.
Questions for leaders in consumer & retail.
(Key questions) Draft
- Do you know which stores, ranges and channels make money?
(Typical engagements)
Where we often start.
A pricing and promotions review
Analyse how prices and promotions perform, and redesign them to grow volume without giving margin away.
A retail operating model
Design how head office, regions and stores share decisions, from ranging and replenishment to staffing.
Stock and supply chain processes
Map how stock moves from supplier to shelf and fix the steps that cause stock-outs and excess.
Our founders spent years in retail strategy and transformation with leading UK retailers, working on how stores, stock, customers and teams are run.
(What we do)
How we help.
Customer & Commercial
Build stronger customer relationships and better commercial performance.
Explore Customer & CommercialBusiness Transformation
Turn strategic ambition into meaningful change.
Explore Business Transformation(Questions)
Frequently asked questions.
- Do you work with family-owned retailers?
- Yes. Many of the retail businesses we speak to are founder-led or family-owned and are reaching the point where growth depends on structure, systems and a wider leadership team.
- Can you help us choose a point-of-sale or stock system?
- Yes, independently of any vendor. We start from your processes and requirements, then help you shortlist and select the right system.
Start a conversation.
Whether you’re defining a new strategy, navigating transformation or looking for the next source of growth, we’d like to hear what you’re working on.